Herbalaxation Frequently Asked Questions
Thanks very much for visiting our website. We really appreciate our customers and we do the best we can to do right by them. We've decided to post more information about our company and our business practices so our customers can make an informed decision whether to do business with us.
The Big Idea
We center everything we do around our big idea: If you treat them right, they will come back. Do the right thing and customers will come and then come back and maybe even tell their friends. That just sums it up. If we make a mistake, we make it right. If we make a promise, we make good on it.
Our shipping is always discreet. Nothing appears on the outer packaging except your name and address and our parent company's name and address. We do not publicize the name of our parent company.
No. It is the customer's responsibility to be aware of the laws in their city, county, and state.
No. We don't sell K2 for several reasons. One is that you don't know who is making the product, how they're making it, or what they're putting in it. There are too many copycats out there and it's impossible to be sure who made the K2 you're buying. Secondly, K2 has one heck of a bad reputation. Third, K2 is now the new buzzword to describe aromatic incense products. We assume that our customers value discretion and so we don't want K2 attached to our website. As for K3, as we understand it, K3 is no longer being made.
No. Presentation of a credit card for payment represents that you are above legal age in your state. We use additional security methods to make sure that billing and shipping information are legitimate. Packages require adult signature for delivery. Additionally, before being allowed to purchase our products, customers are required to agree to the conditions of use of our site, which state several times that we do not sell to folks that are under legal age. The age of consent specified in our conditions of use is 18, as that is most common, but if the legal age is 19 in your state, you are required to abide by the laws of your state.
Yes, we do give out free samples *with paid orders* only, when we have them to give. We do not always have samples in stock to distribute. The great thing about Herbalaxation is our 100% guarantee, which we stand behind. So our view is that free samples are not really needed because if you order something from us and you don't like it, all you have to do is let us know and we'll make it right anyway. :)
No, reviews encourage consumption of these products, which are not for consumption in any way.